Tech Support Channels
A Sixty–Minute Ticket Response Guarantee
Every help request you submit to us will be dealt with within maximum 60 minutes. If your support ticket or email requires additional assistance from a system administrator, we’ll forward it and leave a note to notify you that your matter is being worked on. If you make use of our Admin Services package, any of the server management services included there will be completed at a time that is convenient for you.
An Outstanding Customer Care Service
If you need help with our Control Panel or with any of the applications that we’ve preinstalled on the server for you, do not hesitate to reach the technical support staff anytime via the ticketing system. Additionally, should you require help managing your dedicated server, you can order our Admin Services package, that includes OS updates every week, problem troubleshooting and software installation procedures, server monitoring and restarting procedures, backup hard disk drive space, etcetera.
An Intuitive Help Section
Our Control Panel was pre–installed for each Linux dedicated hosting server. Among its functions is a very handy integrated knowledgebase that will walk you step by step on all the tasks that you can carry out. The majority of educational articles also video versions which show all the tasks that you can perform in a highly illustrative manner. You will find the educational articles and the video tutorials in the upper right corner of each Control Panel section.